User / Computer Support

User / Computer Support

These employees help other employees resolve issues and challenges with their software or equipment when things don’t work as planned. Often gains a wide variety of knowledge about the company’s systems and business processes.

Skills include:

• Enjoys solving problems and working with people
• Likes to teach and help others
• Thinks about challenges employees may face, and creates help documents

Salary:

Typically starts around $36,000 and increases up to $61,500

Demand:

This may be part of another role’s responsibilities, or be a dedicated team depending on the company.