User / Computer Support
User / Computer Support
These employees help other employees resolve issues and challenges with their software or equipment when things don’t work as planned. Often gains a wide variety of knowledge about the company’s systems and business processes.
Skills include:
- Enjoys solving problems and working with people
- Likes to teach and help others
- Thinks about challenges employees may face, and creates help documents
Salary:
Typically starts around $36,000 and increases up to $61,500
Demand:
This may be part of another role’s responsibilities, or be a dedicated team depending on the company.
User/Computer Support |
Educational Pathway Options |
Training Courses/Boot Camp | CompTIA IT Fundamentals+ (New Horizons) |
Pathway Certificate | Computer Support (NWTC)
CompTIA A+ Certification (New Horizons) |
Technical Diploma | Computer Support Technician (NWTC)
Helpdesk Support Specialist (FVTC) Help Desk Support Specialist (MPTC) |
Apprenticeship | IT Service Desk Technician (DWD) |
Associate Degree | Computer Support Specialist (NWTC)
Computer Support Specialist (FVTC) Technical Support Specialist (MPTC) |
Bachelor’s Degree | BBA Information Systems (UWO) |
Minor | Information Systems Minor (UWO) |
Transfer Agreement | UWGB and UWO in Leadership Programs (NWTC) |
Master’s Degree |